Refund & Cancellation Policy

• 7 or more days before the event — eligible for a full refund of the ticket amount.
• 3 to 6 days before the event — eligible for a 50% refund of the ticket amount.
• Less than 3 days before the event — bookings are non-refundable, as arrangements have already been made.

To cancel a booking and request a refund, email thecreokids@gmail.com with your booking name, the event, and the contact number used to book. We will confirm your eligibility and process the request.

Approved refunds are issued to the original payment method. Refunds are typically processed within 7–10 working days, though the time for the amount to reflect depends on your bank or payment provider.

If you do not attend the event and have not cancelled within the eligible window above, the booking is treated as a no-show and is non-refundable.

If CREO Kids cancels an event, you are entitled to a full refund or, if you prefer, a transfer to a rescheduled date. If an event is rescheduled, your existing ticket remains valid for the new date; if you cannot attend the new date, you may request a full refund.

Some events may be free to attend. As no payment is taken, no refund applies; simply let us know if you can no longer attend so we can free up your spot.

We may update this policy from time to time. The version shown here, with the date above, applies to bookings made while it is published.